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How long does it take to prepare an order for receipt at the office?
The order is prepared within an hour.
Can I cancel my order?
Please contact us if you wish to cancel your order. It can only be canceled if it has not yet been removed from storage, so it is important that you contact us as soon as possible. Contact us in the "Contacts" section.
Is it possible to return the product?
Product returns are partially possible and can be found in more detail in the "Return Policy" section.


Payment methods.
Payment can be made by Visa, MasterCard, American Express and Apple Pay, in cash or by bank transfer.

Is shopping with you safe?
Communication with you is encrypted when card data is exchanged. We use the highest level of security. WhiteChew never processes or stores any credit card information.


Who provides the delivery and Is there a charge for it?

Shipping in Latvia/Baltics 🇪🇪🇱🇻🇱🇹 is provided by Omniva and Smartpost.
>20 cans = from 3.19€
<20 cans = Free shipping
Shipping to other countries is provided by Smartpost and DHL.
Finland 🇫🇮 - from 7.99€
Europe 🇪🇺 - from 9.69€

Where are deliveries made?
We deliver products to almost all European countries where nicotine pouches are available for purchase.
Estonia, Latvia, Lithuania, Finland, Austria, Czechia, Denmark, Germany, Hungary, Poland, Sweden, Belgium, France, Italy, Luxembourg, Netherlands, Slovenia, Bulgaria, Croatia, Monaco, Romania, United Kingdom, Greece, Portugal, Spain, Ireland, Liechtenstein, Norway, Switzerland, Andorra, San Marino.

How long does the delivery take?
Delivery time depends on your location. 
Smartpost Parcel Machine (1-3 working days)
DHL ECONOMY (3-7 working days)
DHL EXPRESS WORLDWIDE (1-2 working days)