ORDERS
How long does it take to prepare an order for receipt at the office?
The order is prepared within an hour.
The order is prepared within an hour.
Can I cancel my order?
Please contact us if you wish to cancel your order. It can only be canceled if it has not yet been removed from storage, so it is important that you contact us as soon as possible. Contact us in the "Contacts" section.
Is it possible to return the product?
Product returns are partially possible and can be found in more detail in the "Return Policy" section.
PAYMENTS
Payment methods.
Payment can be made by Visa, MasterCard, American Express and Apple Pay, in cash or by bank transfer.
Is shopping with you safe?
Communication with you is encrypted when card data is exchanged. We use the highest level of security. WhiteChew never processes or stores any credit card information.
DELIVERY
Is there a charge for the delivery?
Delivery is free if the amount of the shopping cart exceeds the 20 cans, but if the amount does not exceed this mark, then delivery costs starting from 3.19€.
Who provides the delivery?
Parcel delivery is provided by UPS and Omniva.
Where are deliveries made?
Deliveries are made to all EU Countries where nicotine pouches are allowed to buy.
How long does the delivery take?
Delivery times are depending on your country location. Usually it takes up to 3 working days.